Frequently Asked Questions

  • What are you selling? 

We sell a multitude of items! Our main ones being sublimated tumblers, can coolers, and shirts! We also have keychains, earrings, wooden signs, and we are always getting different products in to try! 

  • Where can I find you?

We have a few online platforms along with our website. We do not currently have a storefront but hope to achieve that soon! 

Facebook- Southern Jade Design Co. 

TikTok- southernjadedc 

  • How might I get in touch with you? 

You can contact us through the “contact” tab on our website (southernjadedesignco.com) which goes directly to our email, our Facebook page (Southern Jade Design Co.), or our TikTok page (southernjadedc) 

  • How long does it take for my products to be shipped?

Each order is made to order! We try to get everyone's orders done and shipped out within 24 hours of the order being placed! 

  • Do you have gift vouchers? 

Yes! There is a “Gift Card” tab at the top of our website. We have price options to choose from but if there is a specific amount you are wanting to purchase, use the “contact” button at the top of the website to message us and we can send you the amount desired! 

  • Can I get any design on any product? 

Yes! Any design you see on the website is transferable to any product! All you have to do, if you want a specific design and it’s not posted on the product you want, is use the “contact” form to reach out to us and let us know! 

  • Why is shipping so high? 

We get our quotes directly from the carriers, we are not up charging. We offer several different options to try and combat high shipping costs. 

  • Why is a custom tumbler more? 

The extra charge for a custom tumbler is for the time taken to design your specific design.  

  • Why do the tops and bottoms have discoloration? 

Sometimes with sublimation, especially darker backgrounds or designs, the tops and bottoms will have what is called “ghosting”. It’s where air gets in between the design and the item you’re sublimating on. It’s impossible to completely eliminate, but we do our best to limit the amount.